Client Call Centre: +27 (0)86 112 INFO (4636)
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CompCare Wellness StudentPlan Terms and Conditions


About Us
CompCare Wellness Medical Scheme is a registered medical scheme in terms of the Medical Schemes Act 131 of 1998, as amended.
Use of Site
You may only use this site to browse the content, make a legitimate application for membership and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent application. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
  • The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
  • The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
  • The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation data loss, lost revenues and lost profit) that may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
  • The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  2. Change these conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
  3. We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms and Conditions of use for this service. None of the information will be sold or made available to anyone.

The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet when visiting the site; the date and time you access the site; the pages that you access while viewing the site and the Internet address of the web site from which you link directly to our site. This information is used to help improve the site, analyse trends, and administer the site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our Privacy Policy, please send us an e-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Refund Policy

Should you for any reason wish to cancel your membership, you must give three months written notice of your intention to do so. If there are surplus funds on your account, after applying the three month notice period, then these funds will be refunded to you.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your application.

EFT (Electronic Fund Transfer)

This is one of the most widely used ways of sending money online. Once you have completed the application, select the option to pay via EFT. You will then have to load CompCare Wellness Medical Scheme as a beneficiary on your internet banking and use the unique reference number in the reference line for your payment. This should ensure speedy processing of your application.

Banking Details
Bank: ABSA
Branch Number: 632005
Account Name: CompCare Wellness Medical Scheme
Account Number: 4077182095
Account Type: Cheque
Swift Address: ABSAZAJJ
Direct Deposit

You may pay for your contributions through a direct deposit. It is exactly the same as doing an EFT payment, except you will have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27(0)86 645 4727 to ensure your payment is recorded and for speedy processing of your application.

Banking Details:

Bank: ABSA
Branch Number: 632005
Account Name: CompCare Wellness Medical Scheme
Account Number: 4077182095
Account Type: Cheque
Swift Address: ABSAZAJJ

For more information on how to apply for membership and other payment options, please contact us.

    Tel: +27 208 1000
   Fax: +27 86 645 4727

Security Policy
  1. Virtual Card Services processes all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these terms and conditions from time to time. Changes to these terms and conditions will become effective upon such changes being posted to this website. It is the user’s obligation to periodically check these terms and conditions on the website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to CompCare Wellness Medical Scheme and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by CompCare Wellness Medical Scheme for any civil action or any legal action deemed necessary against me.

  1. I hereby apply for membership of CompCare Wellness Medical Scheme and agree that all answers and information contained in this application completed by me or by any other person/s will be the basis of the proposed agreement.
  2. I warrant that the contents of this application are true, correct and complete. No cover will be granted unless CompCare Wellness Medical Scheme specifically notifies me in writing of their acceptance of the risk, or on receipt of a valid membership card/ certificate. Failure to comply with any of the terms and conditions of the agreement shall render the agreement null and void.
  3. I agree to abide by and undertake to familiarise myself with the rules of the Scheme as amended from time to time.
  4. I understand that the Scheme will not be liable for reimbursement in respect of health services obtained for any pre-existing conditions, unless the details are fully disclosed, which may be subject to waiting periods and condition specific exclusions in accordance with the Medical Schemes Act (No. 131 of 1998).
  5. I agree to notify the Scheme within 30 days in the event that any alternation in the circumstances on which the assessment of their risk is based, occurs between the date of this application and the date of their acceptance of the risk.
  6. The following will apply in respect of exchange of confidential information and medically confidential information concerning members and their dependants:
    1. For the purpose of considering application/s for membership, as well as any claims for benefits, CompCare Wellness Medical Scheme and any medical personnel authorised by CompCare Wellness Medical Scheme have the right to obtain or forward any medically relevant information including the HIV/AIDS status, which may be deemed necessary from or to any medical practitioner or institution or nominee that processes or needs such information, and that party may disclose such information to CompCare Wellness Medical Scheme and any party duly authorised by CompCare Wellness Medical Scheme.
    2. The information may be requested and supplied at any time, including after the death of the member or dependants, and will include accounts from service providers, indicating diagnoses, and medical or clinical reports when indicated. Such information will, however, be treated as confidential at all times by the party to whom it is supplied.
    3. By accepting the terms and conditions the applicant/member and dependants thereby waives his/her/their right to privacy in terms of the abovementioned clauses.
  7. I (the member) acknowledge that it is my sole responsibility as a member to ensure that the premium is received by the Scheme.
  8. Neither the applicant nor any of his/her dependant/s are/will be beneficiaries of another registered medical scheme, on the date of registration with CompCare Wellness Medical Scheme.
  9. I hereby indemnify and hold harmless the Scheme and/or administrator against any claims that may result due to the use of preferred providers.
  10. I hereby acknowledge that I must give three months written notice when I voluntarily resign from the Scheme.
  11. I hereby give the Scheme permission to communicate with me by SMS or e-mail.
  12. I declare that I have disclosed all particulars relevant to this application and that I am aware that any false statement or non-disclosure of information will relieve the Scheme from liability and subject my membership cancellation. I warrant that I am authorised to sign on behalf of my dependant/s. If I am illiterate, I confirm that the content of this application form and the implications thereof have been read and explained to me.
  13. I understand that as member of CompCare Medical Scheme I do not qualify for any benefits in terms of pregnancy, confinement, HIV/AIDS and any related costs as these benefits are excluded from my benefits in terms of a 12 month condition specific exclusion as per the Medical Schemes Act.
Contact Details
Physical address: 15 Tambach Road
Sunninghill Park
Postal address: PO Box 1411
E-mail address:
Website address:
Phone number: +27 11 208 1000
Fax number: +27 86 645 4727

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